Open to new opportunities
Retail · Community · Creative

GIGI WU Connecting people through movement & stories

Retail Leader & Community Connector

I lead teams, design guest experiences, and bring people together around movement and connection. From the floor at Lululemon to local cafés on social media, I love turning ideas into moments guests remember.

Guest Experience Community Events People Development Social Media & Design Volleyball Culture
4+
Years at Lululemon
4.36%
Content CTR Achieved
30%+
Campaign CVR
3
Languages Spoken

About Gigi

I’m a Macau-based retail leader who thrives in fast-paced, people-first environments. At Lululemon, I support stores in delivering thoughtful guest journeys, running community experiences, and growing strong, confident teams.

Outside of the store, I bring the same energy to social media work and sport: designing content, telling brand stories, and playing competitive volleyball. I’m at my best when I’m connecting with people, building culture, and turning team goals into real results.

📍 Based in Macau 🗣️ Trilingual — Cantonese, English & Mandarin 🏐 Competitive Volleyball Player

“I love turning ideas into moments guests remember.”

What I bring to your team

👥 People-first leadership. Experience as a Key Leader and Retail Training Lead means I know how to coach, give feedback, and build an inclusive, high-energy floor culture.
Proven guest experience. I focus on ACEing every interaction, connecting authentically and turning occasional visitors into loyal regulars.
🏐 Community & sport mindset. Playing for the Macau volleyball team and MENG HOU makes me naturally collaborative, competitive in a healthy way, and comfortable leading from the front.
🎨 Creative & data-aware marketer. At Seng Pan Coffee, I combined design and performance, achieving CTR 4.36% and CVR > 30% on campaigns that felt warm and human.

Work

Lululemon — Key Leader
Jun 2023 — Now · Macau

Partnered with store leadership to drive an elevated guest experience and team culture. Supported hiring, onboarding, people development, and strategic planning while keeping the floor energetic, welcoming, and guest-obsessed.

Guest Experience Community Events Hiring & Onboarding People Development Strategy Planning NSO Experience PVGenie Retail Training Lead
Lululemon — Educator
2022 — 2023 · Macau

Frontline educator focused on ACEing guest experience, product education, and relationship-building. Created a warm, approachable atmosphere on the floor and helped guests find gear that supported their movement and lifestyle.

Customer service Interpersonal skills Product knowledge Relationship-building Brand & culture alignment Teamwork Adaptability & floor awareness
Seng Pan Coffee Cafe — Social Media Marketing & Design
2020 — 2022 · Macau

Managed @sengpancoffee social media presence from strategy to design, turning a local cafe into a recognizable and shareable brand. Designed content that felt friendly and cozy while staying focused on performance.

CTR 4.36% CVR > 30% @sengpancoffee

Education & Activities

Education
2016 — 2021

Bachelor of Laboratory – Medical Laboratory Technology
Macau Polytechnic Institute

Analytical thinking Attention to detail
Sport & Community

Volleyball is a big part of who I am. It keeps me grounded, competitive, and always in a team mindset.

  • Macau volleyball team
  • MENG HOU volleyball team member
Teamwork High energy Resilience

Skills & Languages

Skills
People Leadership Guest Experience Design Community & Event Management Hiring & Onboarding Budget Management Facilitation Coaching Social Media Content
Languages
Cantonese ●●●●●
English ●●●●●
Mandarin ●●●●●

Let’s talk

Whether it’s leading on the sales floor, planning community events, or creating content, I’m always excited to meet people who care about movement, culture, and great guest experiences. I’d love to hear from you.